UK IPO invites user testing for new IP services
With new elements of the “One IPO” transformation service launching over the next couple of years, the UK IPO has invited IP professionals to share their views.
The work currently being undertaken is part of a five year plan to transform how users interact with the UK IPO’s services.
This is the first of the new services to enter the testing stage.
Individuals who take part in this round of testing will contribute to the specific characteristics of the final products, honing them to suit the needs of IP professionals.
These tests will also offer a preview of the offerings that the UK IPO hopes to make public over the coming years. The UK IPO expects to hold a discussion lasting 60 to 90 minutes with each participant.
There are three areas on which feedback is currently needed:
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Manage IP Testing early designs of for processes such as setting up an IPO account and linking your IP rights to it, the usability of the dashboard or home page of the customer accounts, and the process for transferring ownership of IP to others. Secure IP Testing a new process for applying for IP rights; features to assist with collaborate on applications with the UK IPO, and a feature which would allow you to access UK IPO services through your own IP software (API) Research IP Sharing your views on the tools that you would need to search, research, and analyse UK IP. |
The UK IPO’s transformation programme is not set in stone: it depends on user input to shape the directions that it will go in, and uses conversations with customers to determine what each new service should look like.
David Holdsworth, Deputy CEO of the UK IPO, said:
“Our transformation programme is based on listening and understanding your needs – it is built into the fabric of our approach. We share our ideas and early prototypes to check we’re on the right track.
“Every time, we get invaluable nuggets of information that we never would have thought of on our own. This can range from small things like the language we’re using, to more fundamental changes to our original design.”
His full blog post can be read here.
To take part in the user research please email [email protected].